Privacy Policy

Privacy PolicyEffective Date: 23 November 2024

Mobile Mastermind (Pty) Ltd (“we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and protect your information when you interact with us through our services, including cellphone, laptop, and TV repairs, as well as accessory sales.

By using our services or visiting our store located at Shop no. 105, Central Bram Fischer Dr, Ferndale, Randburg, 2194, or contacting us via email at info@mobilemastermind.co.za or phone at +27 83 555 5529, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following types of personal information when you engage with our services:

  • Personal Identification Information: Name, contact details (email address, phone number).
  • Device Information: Details about your devices (e.g., cellphone, laptop, or TV) for repair or troubleshooting purposes.
  • Payment Information: Billing details and payment methods.
  • Communication Records: Any correspondence via email, phone, or in-store.

2. How We Use Your Information

We use your information for the following purposes:

  • To provide and improve our repair services and accessory sales.
  • To process payments and send invoices or receipts.
  • To communicate updates regarding your repairs or purchases.
  • To notify you about new products, promotions, or services (only with your consent).
  • To comply with legal obligations and ensure the security of our services.

3. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. However, we may share your information with:

  • Service Providers: Trusted third parties who assist us in delivering our services (e.g., payment processors or courier services).
  • Legal Authorities: If required by law or to protect our legal rights.

4. Data Security

We take the security of your information seriously. We implement industry-standard measures to safeguard your data against unauthorized access, alteration, disclosure, or destruction.

5. Your Rights

You have the right to:

  • Access your personal data that we hold.
  • Request corrections to your personal information.
  • Withdraw consent for marketing communications at any time.
  • Request deletion of your personal data, subject to legal obligations.

To exercise any of these rights, please contact us at info@mobilemastermind.co.za.

6. Cookies and Online Tracking

Our website may use cookies to enhance user experience and analyze website traffic. You can manage or disable cookies through your browser settings.

7. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated effective date.

8. Contact Us

For any questions or concerns about this Privacy Policy or how your data is handled, please reach out to us:

Thank you for trusting Mobile Mastermind (Pty) Ltd. We value your privacy and are committed to protecting your personal information.